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Customer Support & Maintenance Service GuidelinesPlease take a moment to check out Customer Support & Maintenance Service Guidelines. |
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| Products | Type of customer | Maintenance condition | Bug reports & Requirements | Upgrade service & Maintenance releases | One to one technical support | Q&A on the Web | Mailing list | Memo |
|---|---|---|---|---|---|---|---|---|
| AH Formatter V5/V5 Lite | Registered | Within 90 day warranty (*) | Yes | Yes | Yes | Yes | Yes | One to one support mail available |
| Registered | Within maintenance period after 90 day warranty (*) | Yes | Yes | Yes | Yes | Yes | One to one support mail available | |
| Registered | Expired | Yes | No | No | Yes | Yes | Find the answer via Q&A page. One to one support mail not available | |
| Not Registered | None | Yes | No | No | Yes | No | Find the answer via Q&A page. One to one support mail not available | |
| Evaluation user | Yes | n/a | n/a | Yes | No | Find the answer via Q&A page. One to one support mail not available | ||
(*) : V5 Lite doesn't include 90 day warranty.
Please feel free to send us any bug reports for XSL Formatter. If the query is identified as a bug, we will reply to you directly. If the query is not a bug, we will answer via the Q&A page.
The functionality of AH Formatter is continuously being enhanced. Enhancements include faster performance, smaller PDF output files, additional features and functionality, etc. Upgrade versions are released to the public. This is called upgrade service. This service provides the AH Formatter upgrades from V4.x to V5.0 and maintenance releases.
This service is not available without the license key within the maintenance period. Only the customer whose license is within the maintenance period is able to receive the maintenance service.
Antenna House provides individual one-to-one technical support for AH Formatter via email. The following information should be included in the email to our technical support staff. Your cooperation will assist us in addressing your inquery quickly and thoroughly.
In the Windows product version, select [Help]-[Mail to Support] on the menu bar in the GUI. The required information is automatically added to the text of your email to support.
This service doesn't include the assistance in writing stylesheets. Please subscribe to Consulting Service to learn how to develop stylesheets by e-mail at info@antennahouse.com
Individual one-to-one technical support for AH Formatter is provided for registered customers. Please feel free to send us any bug reports for XSL Formatter and questions by e-mail to support@antennahouse.com with the above described information. Our support staff will send you feedback within 2-working days to confirm we have received your inquiry.
Individual one-to-one technical support is NOT provided for evaluation customers. If your question is not covered in the Q&A page, please send it by e-mail to support@antennahouse.com with the above described information. Please enter "evaluation version" for the serial number. If the query is identified as a bug, we will reply to you directly. If the query is not a bug, we will answer via the Q&A page.
Consulting service provides you with help in developing your XSLT Stylesheets development and XSL Specifications. Consulting service can take several different forms:
For additional information on Consulting Services please contact Antenna House at info@antennahouse.com
AH Formatter Mailing list is provided by Antenna House, Inc., as a service to all the AH Formatter registered users and XSL Report Designer. This is the Mailing list for the discussion of AH Formatter, XSL Report Designer and any questions or comments pertaining to XSL-FO.
To subscribe to the AH Formatter Mailing list (language: English), please send mail to subscribe-XSLFormatter@antenna.co.jp with the subject line "Subscribe Formatter ML", and enter the serial No. of your license as a body of your message.
There is a possibility that the mail may not reach us. If you do not get a reply within about a week, please resend the message.
Any potential or existing customers of AH Formatter may access our Q&A page at our Web free of charge. Your question and answer may be posted on our Website without prior notice. For customer privacy no names or no e-mail addresses are disclosed on our website.
Support responses and product shipping will not be available on holidays of the Corporate Headquarters for Antenna House; however, we will try our best to respond to your e-mails as quickly as possible
AH Formatter V5 standard is provided with a 90 day warranty. AH Formatter V5 Lite doesn't include a 90 day warranty.
If the warranty or annual maintenance period has expired customers may purchase an annual maintenance agreement by paying the retroactive maintenance to when their warranty or previous annual maintenance agreement ended. The customer is then entitled to continued support, the latest version of XSL Formatter and all upgrades that become available during the period of the new agreement.
To subscribe to the annual maintenance, please send mail to info@antennahouse.com with the serial No. of your license.
This section is for customers who purchased our products from Component Source Web shop. After the registration, the license key will be sent to customers immediately. If you fail to register your information to Antenna House, the license will not be able to use as product version. Please register customer information from one of the following methods.
Registration is easy. Please visit the registration page by pressing the registration button bellow. Fill in the form as instructed.
Download the PDF Fax form and print it. Please complete this form and Fax this form to: +81-265-78-1668 Attn: Antenna House, Inc. 8077-1 Horikita Minami minowa vil, Nagano 399-4511 Japan
Please contact us at info@antennahouse.com . Be sure to write the name of the registered person, e-mail address and the serial number of the product.