Maintenance Agreement

Service provided

  • If the license is within the maintenance period, the following customer cervices are available:
    1. Bug reports & requirements
    2. Upgrade to all version releases and maintenance releases of AH Formatter
    3. One to one technical support.
    4. Mailing list
    5. Q&A on the Web
  • After the maintenance period, only the following services are available:
    1. Mailing list
    2. Q&A on the Web

Who is entitled to receive the maintenance service?

  • AH Formatter customers with 90 day warranty and customers who currently subscribe to the Annual Maintenance Service after the 90 day warranty.
  • AH Formatter Lite customers who currently subscribe to the Annual Maintenance Service.

Purchasing Annual Maintenance

If the warranty or annual maintenance period has expired customers may purchase an annual maintenance agreement by paying the retroactive maintenance to when their warranty or previous annual maintenance agreement ended. The customer is then entitled to continued support, the latest version of XSL Formatter and all upgrades that become available during the period of the new agreement.

Annual maintenance is 20% of the purchase price with the exception of Antenna House Formatter Lite.

To subscribe to the annual maintenance, please email info@antennahouse.com with the serial number of your license.

Warranty

AH Formatter standard is provided with a 90 day warranty. AH Formatter V5 Lite doesn't include a 90 day warranty.

*Formatter Lite doesn't include 90 day warranty
**One-to-one support email not available
For multiple license purchases, Annual Maintenance may either be purchased for all or none